Sharon Surls-broker for Banker's Plus Financial - claimed she would refinance my mortgage at 5.5% interest & that she would roll the cost of the out of pocket appraisal back into the loan at closing. When it came time to close, suddenly my interest rate went up to 6.5% & I had to come up with additional monies down.
Well, on her advice, I had not paid my mortgage for that month because I thought I was closing. I ended up not refinancing at all because I couldn't come up with the additional monies down & my own mortgage company worked with me to get caught back up.
I asked Sharon to refund my $350.00 out of pocket, but she refused. I currently have filed complaints with the Consumer Credit Commissioner, the Attorney General's Office & the Savings & Loan Commission. I just want Sharon to refund my money & I will drop the complaint.
Lorraine
Dallas, Texas
U.S.A.
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