First I will start out with the fact that I have my bank documents showing that I paid all of my payments on time to GE Moneybank who is the original bank that I financed my vehicle with.in the beginning of GE Moneybank engaged or sold the financing department to SantanderConsumerUSA, Since January I have been harrassed for payments while I was not late or missing any payments.
After several months of being harrassed, I chose to no longer pay them and put the money into an Escrow account and get in touch with an attorney. I only witheld 3 months of payments, after which, I called to try again to get the issue resolved. They put my vehicle out for repossesion, at which time, when I was working things out, they stated that they were going to recall the repossesion. I was told that I only had 3 payments to make up, and they would bring the account current and stop harrassing me. I paid two payments and stated that I would pay the additional payment and the payment for that month in the next month, which was only 12 days away. This was agreed to, at which time I was told by customer service while waiting to speak with the woman that I had been working with, that the woman I had been working with put it out for repossesion again, after an agreement was made to make the payment.
After getting in touch with the woman I had been dealing with, I was told that I owed 2 more payment plus the current month, I asked how this changed when she guaranteed that there was only one payment left and my current payment. So I paid the 2 payments knowing that I still have my other payment coming up, which was supposed to be included in the 4 payments that I had just made, $4000.00 worth of payments when I only held out 3 payments and was supposed to be deferred 2 months out of the 3 months that were due.
I just paid the other $1500.00 less than 7 days ago, bringing me current, being told by this woman, customer service, and my log on with Santander, Now I received a phone call this morning stating that I am 2 months past due and I have a current bill due from 3 days ago, when I have a 20 day grace period on my normal monthly payments.
I think that I am being robbed, I have asked formally for an account audit, which they refuse to provide to me.
I need to get the either the office of the president to resolve this matter, or I will need to engage my attorney that I have already retained to handle this matter. Shortly I am going to sue, as I cannot deal with this company any further.
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