Purchased travel insurance through our trip coordinator and even paid extra for "adventure" travel since we were planning to do a mountain climb in Nepal. Unfortunately I and another in my party experienced altitude sickness and decided to shorten our trip and not do the actual mountain climb. There was only one small medical clinic in this part of the mountain range and considering we were smart enough climbers to know what to do with altitude sickness, we saw no need to hike 20 miles out of our way back down the terrain only to have a doctor tell us 'yep you HAD altitude sickness. We headed down, felt better and flew to Katmandu to try to get an early flight out back to the U.S. But couldn't. We were stuck in Katmandu for 5 extra days costing the two of us extra hotel charges. I have been trying for several months to get reimbursement from US Fire Claims but as of 8/11 they denied my claim stating "the claim includes no medical documentation as required by policy".
An insurance company that insures mountain climbing travelers that expect to get some medical documentation, truly have no clue what they are insuring and it is ludicrous to think I should have gone to a doctor well after the experience of altitude sickness. This insurance company is a crock as expected they find any loop hole to not have to pay.
My point of documenting this at this point is to help spread the word on how bad US Fire Claims is in hopes others see this and think twice about wasting money on their fraudulent insurance!!
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