I had an account with them for 5 years and was notified by email that my account was immediately terminated. They've arbitrarily decided my business is high risk, so they said the only way to keep the account open was to give them $1000 to hold for 6 months!
By phone, I was told they made a mistake and should not have opened the account. They said this was the first time anyone has looked at my account. (In 5 years, whose fault is that?). How can my account be considered high risk after 5 years without any issue, complaint or charge back on my account?
Also, they didn’t even give me time to find a new company even though I paid them an annual fee. Avoid using this company at all costs as they will find some arbitrary reason to terminate your account at a moment’s notice, even if you’re a long term customer with no complaints.
If this is how they treat long term customers, you can only imagine the rest!
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