I attempted to contact a Bank of America mortgage person after purchasing a short sale house technically owned by Bank of America. After literally months of being unable to even talk to (or locate) a person, I filed an online complaint through the CAG. Every Bank of America contact number I found required you have an account number, then would disconnect if you didn't have it. I was mainly attempting to determine the date that they had agreed to my offer to purchase this house, and if they "could change their mind at anytime" (operative phrase) and withdraw their acceptance as I was informed by my realtor. (She apparently said this to discourage my getting an early inspection which would have caused me to walk away from this wreck. Finally received call from someone at location of BOA CEO office, saying someone would be in contact with me within a couple days, and they provided a name and phone number. After a week I started calling. After more than a month I received a call from a different person informing me that they couldn't give me any information about the property I purchased, including the date they accepted MY offer. I was told to get it from the realtor - who wouldn't give it to me. This was all in the name of "Privacy Laws." (All I finally requested was the date they accepted MY offer). Finally I asked if they could simply make a generic statement that "BOA would not typically cancel an accepted contract arbitrarily." At first she thought they could provide that. (Duh...) Then I got a letter by mail stating that BOA "values and guards their customers' privacy, (etc)". And they did not have "authorization related to you on file for this account." Then an apology for their "service" not meeting my expectations and to contact her for additional questions etc.
Therefore, let it be known to all that Bank of America is unable to provide any statement that they will not arbitrarily cancel an accepted contract even if there is nothing adverse against an approved buyer. Therefore, no one, upon learning of this, should even consider purchasing a '"short sale" property owned by BOA. And they are "too large to continue" their astounding practices - please stand against inefficiency, a complete disregard for customer service and arrogance in knowing they can get away with even lip service to ethical business practices and the consumer has absolutely no recourse.
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