Some time ago, Sept 2 sales folks came to my place of business with a less costly card processing system (company), one of the sales person was local so I felt a comfort level with them or I would never have entertianed the switching of my card processing form TD Bank to "Monex".
I operate a seasonal boat cruise business and since it was Sept I saw no need to switch till the following spring, all parties agreed.
I signed up, based on that promise. I also gave them 2 post dated cheques for the spring of the following year to buy my new machine outright.
The deal was no activation or charges till I had the machine operating.
Of course they said do you have that in writing.
The Machine arrived next spring before the May 24th weekend.
The new machine was not as promised with the "Chip" reader software and had a "Moneris" sticker and phone number.
The old machine Monex sent was such an old clunker with old style paper rolls and 5 minutes to reload the roll, when my new machine that "Merchant Services" showed up I was so fed up by then I just chucked it in the trash!!! $850.00 is what I paid for it.
I had a problem with the old "Monex" machine and called phone number on the sticker which was the "Moneris" help line only to find out they didn't have a clue about me or the machine, they said it was probably a re-conditioned unit and the vendor didn't re tag it.!!
This started me thinking, and upon further investigation with my accountant and the banking statements I find I am doing business with Chase Payment Tech and money was taken out of my account by "Money Express". My machine said "Moneris"
I have 2 accounts, I moved the other one over with internet processing only and those folks were called "Avalon" and they charged me likewise but did eventually refund the charge, the contact states there was to be no charge to use the banking gateway just processing fees.
These processing charges started the day after I signed the contract Sept not like I was promised May 24th. I didn't even have a machine or processed a charge! And I was paying $50.00 a month for nothing
I was very upset "who am I doing business with "!!! Monex, Moneris, Chase Bank, Avalon, or Money Express.
The person I spoke with at: Monex" offered to refund the unauthorised charges but by now I had had enough. Refunding charges doesn't reinstate a contract.
On top of this these great rates didn't measure up, another company came by and analyzed my "Chase Payment" statements and on one transaction I paid in excess of 6%!!!
I enrolled with the new and more streamlined operator " Merchant Services" and am totally satisfied.
I did have a chance to call the person in charge at "Monex" and they were more interested in the "Contract" than my overall satisfaction, so I called Chase and had that stopped sent back the Avalon Charges and returned the "Money Express" charges. The POS machine went in the garbage.
This winter they (Money Express) dipped into my account several times and on one occasion removed a cool unwarranted $500.00 that of course I had my bank return.
This company recruits local folks to do the deeds and then throws you to the wind once the ink is on the paper.
Worst of all they shop (wholesale) your banking information around to all and sundry looking for the best deal for them not you.
Beware!!
0 comments