I bought a Droid X in December for Holiday. Verizon had exposed a brand new shop within our region, and that I bought it there and registered for that $14.99 information strategy they had. I purchased the Droid X since I preferred the phone and never so much for that information strategy since I seldom move online with my telephone. This is exactly why I just desired the $14.99 strategy as opposed to the $29.99 strategy additionally they had. The shop consultant attempted to persuade me to obtain the $29.99 plan since it was endless, and that I informed her number that I'll not barely utilize it in whatever way, and so I do not require or wish to spend additional for that more expensive information strategy. The very first month I acquired the statement, I had been billed for that $29.99 strategy. I'd to contact Verizon as much as let them know that I had been charged improperly which I purchased the $14.99 strategy. They altered my statement. I've needed to contact every month going back six months to obtain my statement adjusted which by itself is extremely frustrating, however now after eight months I once more called-up to obtain my statement altered, plus they inform me that "corporate" claims they're no further altering expenses despite having completed therefore the last 6 months. They state their documents display the $29.99 intend on my bill. I appeared on my charge card bill, and also the sales person had created an error and published the $29.99 strategy rather than the $14.99 strategy I'd requested for. I told the Verizon customer support person who they created an error since my spouse was with me after I purchased the telephone which we securely informed the repetition that people just required or desired the $14.99 strategy. This really is after Verizon had previously modified my statement six-times towards the $14.99 information strategy. Long story short, the "supervisor" I spoke to won't do-nothing however he is able to obviously can easily see I'm informing the reality by taking a look at the information utilization during the last 6 months. I've never actually utilized 1 megabyte in virtually any month! Therefore essentially all I notice Verizon informing me is the fact that they do not care when they create a mistake. They are simply likely to cause you to consume their error and also have you endure for this despite the fact that they may obviously observe that significantly less than 1 megabyte of information was actually utilized in the final 6 months. What individual within their proper brain might subscribe to a $30 information strategy once they aren't actually likely to utilize it? Not me. I never often create on any panels similar to this, but exactly what the heck atleast it could make me feel only a little better till Verizon causes me to cover the $30 information strategy the following month that used to do not subscribe to. This really is only one more instance of Corporate America messing the small man!
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