Complaint / review text:
In February, an unknown individual ran up over $750 in charges to my husband's HSA card. (HSA cards are like credit cards, but instead of being attached to a bank account they feed directly into the account where my husband puts aside pre-tax dollars to be used for our health care.) These charges were obviously bogus - they were to an Internet address based in Istanbul, Turkey. There were a total of SIX charges, including three charges to convert U.S. Dollars to whatever currency they use in Turkey.
We found the charges a couple of weeks ago. Optum Health Bank's position is that since it's over 60 days since the charges, we are simply out the money. To make things worse, we have to pay the IRS a 20% penalty for this money being used for something other than health care!
WHY did Optum Bank not catch this?! WHY did they approve charges for non-medical use in a foreign country neither my husband or myself have ever been?! WHY did they not call us?! And now WHY are they trying to use some bogus rationalization to stick us with this bill?!
We are both absolutely furious! Optum Health sent my husband a new HSA credit card, but we think we will cut up both cards and tell Optum Health to kiss off!