This is one of the worst companies I've ever had the displeasure of doing business with. The fees were outrageous and they are rude and extremely unproffesional (after you sign their contract).
On April I called to cancel my account. The account retention specialist, Anny Barnabel was rude adn beligerent. She insisted I would have to pay and 'early termination fee' because I was closing my account before my 3 year contract was over. I told her this was not the case. I have statements that prove I had been with them for 3 and a half years. Then she said it didn't matter, she was going to make sure I was charged the fee anyway! I asked to speak to a supervisor, and she hung up on me!
I called again, and spoke to a different rep who was relatively nice. He told me 'Anny' had sent an account cancellation form to my e-mail. I filled it out and faxed it back the next day.
2 months roll by and I notice there is an $85 debit out of my business checking account from "mps" (one of their many aliases). I called them, they said it was an "inactivity fee", and my account wasn't closed yet. I asked why not, they said they never received the fax I sent. They said if I faxed it today, to call tomorrow and a "customer service" representative would remove the fee.
So I sent it again, and called the next day. Guess what? They refused to refund the fee.
3 days ago I filed a complaint against them with the BBB. Cynergy, et al, have an 'F' rating. I wish I had checked that out before I signed a contract. They made so many promises they failed to keep. I could have saved a lot of money. Class Action lawsuit? I'm so game!
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