My husband sent $278 to Imperial Benefits to receive a credit card they sent him a bunch of papers and applications that wanted more money to get the card. We sent the packet back certified and it is signed 01/10/04.
When he called on Mon the 12th they stated that they got it the 12th because that's when it got put it the computer. They stated that the refund was on its way and would be there at the end of the week. Well when it didn't show up, he then had to wait till mon again to call due to the fact they are closed on weekends.
He has now called three times and everytime they have said the refund is on its way. I just now called and they told me its past 30 days so there is nothing they can do. I asked to speak to his manager and was told i couldn't hold and the manager was busy. I must have called eight times and spoke to the same person and was hung up on all eight times. He wouldn't give me his name.
Skye
Palmdale, California
United States Minor Outlying Islands
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