Cic has gotten me 2 yrs in a row!!! I filled out my application for the FREE CREDIT REPORT online last February.in March I was charged the $79.95 on my bank account. I called CIC and complained. They told me that I had not cancelled within the 30 day trial period so I sucked it up and let it go. I was out $79.95 but I felt that I should have read the small print. I cancelled my "membership" at that time in March.
This morning I was going over my bank statement online only to discover that I had a debit of $79.95 AGAIN from CIC!!! I was looking for their phone number online only to find numerous websites dedicated to warning others about this SCAM!!! I was and still am FUMING and FURIOUS! I read the BBB's report about how crappy CIC is. I also read about all of the potential law suits against this company.
After studying up on this subject, I called CIC. I got Joni on the line (ID# 62130). Before I even told her that I wanted a refund, I told her that I had been online for about 3 hours reading page after page of complaints regarding her company and how the BBB considers them some sort of a SCAM company. I then told her that I had been reading about several potential lawsuits regarding people who have been taken advantage of for $79.95 over and over again.
I then told her that I cancelled my membership a year ago yet was still getting billed for services that I never used or even signed up for??? She asked me for my SS#. I told her absolutly not. "I am looking at a website right now where someone had called and refused to give their SS# and you could look up his acct by name and address" I said. She then asked me for my Credit Card #. I told her "NO WAY... Look me up by my name and address". I gave her my first and last name with middle initial... And she located my account in her system... She didn't even need my ADDRESS!
I told her that I am extremely unhappy and am considering filing a lawsuit with her company. She told me that she could see where I cancelled my membership March 16th and that I should NOT have been billed again this year. I told her that I am demanding the account to be credited back. I also told her that "I am looking at numerous websites pulled up on my computer screen right now as I'm talking to you where people have received their refund back into their accounts in 7-10 business days... Will this be a problem???" She said that she is cancelling my account AGAIN and will process my credit. She said the whole 7-10 business day thing to me too.
I asked her if the amount of $79.95 will be credited back to my account in the 7-10 day period. She said that I will be receiving a PRORATED amount of $78.62!!! What a load of CRAP! I am pissed about that too... But I guess that is another story.
I asked her name and ID number... I also asked her if I was going to be billed again NEXT YEAR... She said that I will not be billed again next year because she cancelled my account. I told her that I had already cancelled it LAST year... And I was STILL CHARGED AGAIN!!!
I will see if my account shows the credit in the next 7-10 business days. If not... I will post again here to update ya'll.
Just a note of advice... If you tell the people on the phone that you know about their scam and about the lawsuits and the BBB poor rating... I bet that you'll have good luck like I did today.
I'm still furious that I was scammed, but I'm at least happier now that I know I MAY BE getting my money back.
Aimee
lynchburg, Virginia
U.S.A.
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