Santander needs to change their policies. I was late on my payments and tried to bring my account up to date. I was given the option to take a settlement. If I did not pay the $7000 within 30 days, my car would be taken. I met my payments. Now when I ask for the title, I am told 5 days. I called back and was told my loan is not charged off and I had a balance. I was also told by Jason Chapel that there was no receipt I could get stating I met my agreement. When I asked for the manager above him, he did not want to disclose this information. The practices need to change.
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