Without knowledge my loan was sold to Santander by Citifinancial last year. For many months I have asked for an amendment to my account and have been unsuccessful. Despite the fact of a few late payments I have kept up on the account. However, there have been many attempts to get assistance that have failed.
Santander's practices are very unethical and they harass you and anyone you mentioned for a reference. There practices are very tacky to say the least. Just the other day they called my friend and lied to her stating that " I submitted a resume to their company and was disconnected from a call with me and needed to contact me."
They lie and have no intentions of helping the customer. I have been constantly battling with Santander for what they call a T.R.I.P. Amendment. Basically, this is a six month amendment to the account. For months they stated that I qualified and every time I call back on the date to check on the status, the confirmation number that I was given does not exist. The representatives are horrible and purposely give out misinformation. With that being said my account is pushed further behind because they assure me on each call that they will assist me with the temporary amendment.
They have a rolling basis for late payments and do not stop the late status when you make a payment. For instance, I made a payment a few weeks ago that should have brought my account current, but instead I received a bill stating that I am 39 days late and online it states that I am 51 days late. So clearly there is a misunderstanding. They are extremely hard to deal with and I do not recommend Santander!
I cannot believe that Citifinancial sold to the wolves and left millions in limbo. My credit is being destroyed as we speak. I am extremely disturbed with all the complaints on the BBB and the RIPOFF Report, however I am glad that I found out the truth about this company.
BEWARE of Santander and their deceptive and unethical practices. I plan to report them to the Missouri Attorney General and sue them for harassment.
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