I contacted Emerge late last year and requested a payoff amount. They quoted me a settlement amount, and I agreed. Paid in full with a check by phone, and never heard a thing about it again, until earlier this week. Apparently, they took the "settlement amount" as a payment towards the full amount, and continued tacking on interested and late fees to the remainder of the legally settled debt. I have tried to contact them 5 seperate times, always reaching someone obviously overseas that spoke, at BEST, very broken english.
When I asked to be transfered to a supervisor, I was placed on endless hold and then disconnected. There is no chance of me settling this "illegal debt" with a company I cannot contact. I will be contacting the Better Business Bureau in the morning as well as my lawyer. This company strive to attain a level of customer non-service that has never been attained before, and let me tell you, THEY ARE DOING A BANGUP JOB!!!
Never will I hold a card that has anything at all to do with Emerge again. This is outright robbery. I'm with Robert, if anyone starts a lawsuit contact me.
Thanks
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