I'd like to begin by stating, I Would have liked to publish my criticism straight to Lender of Americais website… however they need a login before doing this, and sadly the shortcoming to sign in may be the core of my issue. Also bad BOA, the body is biased against individuals having issues together with your site.
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Here's what happened. I'd a partial-immediate job to accomplish in Online Bank, and upon logging-in exactly the same method I usually had, the website maintained showing me "You've not joined Your On Line identification. Please achieve this and press the Register switch."
I'd certainly chosen my identification. The website simply was not recognizing it.
The reaction that I had been provided was that "you're a Personal Wealth Management client" and "Although it's a to help clients as if you, our lender has designated your accounts to get the help of our Connection Director hired particularly to handle your balances."
Good. Annoying that my "esteemed" standing needed me to leap through more hoops, but oh well. Therefore, what is the contact info of my Connection Manager?
The reaction to this issue - TWICE - was to "contact us at 1.800.878.7878 and get the same devoted help. We're accessible 7 A.M. To 10 P.M. Monday through Friday Eastern Time."
The 2nd time truly troubled me; obviously BOA hasn't strengthened its customer support team to consider for themselves, so she simply went straight back towards the software and published the same solution *and I am talking about identical* another period.
At that time, I Would had it. After I require use of my account, I want use of my account. Bank of America, you are able to possibly get this to simple on me, or hardon me. I actually donot have time for you to leap through hoops at 850am on the workday. BOA totally failed me today.
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