Original date of payment was on 8/11. I submitted for refund on 10/5, then via mail per request and again 1/22 nothing refunded thus far. The company claims to refund the up front fee if I am able to procure more favorable financing terms than the source they refer you to. I provided this proof via email after which they forced me to send this proof via certified mail. I did then followed up to find they claim they don't have and accepted my proof via email but then never responded or refunded any money. The fee I paid was $995 of which they said I would recieve $900 provided I can provide proof of my obtaining favorable funding terms, which I have sent to them multiple times.
Sent on 12/14/10:
"This is my 3rd and final follow up on this matter. Attached you will find the actual closing statement with considerably better terms than your source provided. You mentioned you need this to confirm the validity of my claim. You had a willingness to refund the fee you collected from you me up front to provide lending sources. Let me know when and how you will refund the fee paid. Thank you."
On 11/18/10 I sent:
"As requested you will find the LOI I received and you can compare with what I received on my own. Generally, 4.25 points, 8.95% rate for 5 month term, compared to 7 points, 12.75% rate for 12 month term. You had mentioned you would only provide refund if I provided closing statement to prove the existence of better terms. I will wait for your email back as to when I can expect refund of my fee."
All I want is refund promised to me as I did not utilize their service as they could not provide favorable terms as promised.
Kal
Yuba City, Ca
0 comments