Wells Fargo Bank was my bank. Key word was. I had banked with them for three years up in Portland Oregon while I was going through a divorce. Being a single parent of four, on a low and almost fixed income, Wells Fargo up in Oregon was the bank for me, because they helped me watch my account as I keeped it on good standing for three years till I moved down to California.
At first I didnt' move my account from Oregon, but later one of the bank tellers told me it might be more to my advantage to do so. They had been good to me so far and hadn't lead me off some beaten path before so I took the advice and did. No problems so far. I needed a new card, which I got, and it worked fine. I was working and again still not the high paying jobs everyone dreams about, but it paid the bills. I also got involved with someone and now he was working and living with me, I also opened up a new account with both of our names but I never used it since he was the only one depositing his check.
I did most of my banking during the first of the month, rent needed to be paid and I found that there had been a withdraw of 289.00 from my account on which I didn't not do. I got scared, but the bank again saved me and credited my account and told me they would look into it. About two weeks later, I got a letter from my bank stating I was overdrawn. I call the bank and they told me there had been a electronic debt posted to my account for 289.00. I told the bank, ohh that's not possible, your bank branch had fixed that at the begining of the month.
They told me this was a new one. I told them, don't allow this because I didn't purchase anything that big at any ATM and someone is stealing my money. Again they fixed it but now I was begining to think someone has my account number and is using it. The first of the month didn't even get to come around again, and a new debt, just like the first, but a diffent about 189.00 but then now there was two like it. I was getting frustrated, because I couldn't even put my work check into my account or it would get eaten alive, and now Wells Fargo was getting impatient with me!
I talked to the Manger of my branch and ask him if I could just close my account and open up a new one. He told me they would put a freeze on my account and I would need to file a Fraud package out and once all things were investagated it would be alright to open a new one. I now had a red flag come up, not about the filing of Fraud, but why not open a new account so I could live somewhat normal between all this. I didn't know what to say, I called on their customers phone and had them mail me a packet.
I would just cash my check and pay like I always did anyway, money orders since I was not a check writer because I know how all banks are, they never put your checks in order of writting them, learned that many moons ago. Plus my boyfriend told me to use his since my name was on the account too but he was not happy with Wells Fargo because they were to mail us both ATM cards for the shared account and only mine came and not his. But no more then a couple of days he too had someone electronic debts out of his account and I know he didn't do it since his cards never came, and I thought, wait a minute, how could this be happening to his too, but then I remembered my name was first on the account I only had a checking account to have account in the beginning and now it was hell.
I got the packet a few days later, filled it out, mailed it off and waited. 30 days later, heared nothing, and wasn't sure was it going to be in writting? Or what? I called the bank and asked about what did they find and they told me I was surpose to have called them 10 days after I mailed it off, but since I didn't do that, it was dropped. I told them NO YOUR NOT! I want to know who is doing this to me... I never got anyone to help me, but that wasn't the end of Wells Fargo and how they help the burglary carry the flash light. They again let more electronic debts in and I found myself not being able to pay my rent, my bills and it also made me feel like a big loser.
I ended up getting evicted, on the streets with my kids, and finally I sent my kids to my ex because my children deserved better then this. They closed my account and the one with my boyfriend and wrote it off and sent me and him to the bad checks as if I did it and I now can't have an account with any bank. Bottom line was I lost money, it caused fiancial hardship, and emotional pain.
My family, my ablity to build a new life, and my belief have been robbed, and I am mad... And I refuse to be kept down, I want justice
Karen
Modesto, California
U.S.A.
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