Complaint / Review
RBS Worldpay
Entrapment

In December I signed with Worldpay for a 3 year contract that I expected to cost me $25 a month minimum since business has been slow. The cost with less than $100 in transactions was $46.78. I called and complained and they refunded $9.99 of the fee although I was told that $15.98 would be waived. The following month the fee was the same
($46.78) I called to cancel the service and was told it would cost $495 to cancel. Nowhere in my agreement or in any conversation with Worldpay was that figure mentioned. I had a superviser call me and he appoligized for the mistakes in billing and told me the $495 fee could not be waived even though I was never notified what the fee was. That disclosure was supposed to be faxed to me after I signed the contract. But since I didn't have a fax, they didn't mention it. Bottom line, it's a scam unless you you enough business to go above the minimum billing (which they knew I wouldn't from the sales figures I gave them on my business)