Right after I requested a refinance mortgage at PNC bank, the national office educated me that I'm in a ton area and should have flood insurance. I subsequently supplied evidence from our municipality division our home isn't in a flood area.
Right after that "RRamirez" of PNC delivered a PNC memo to Edith Wrona stating that since I supplied such evidence, it had been okay not to need flood insurance. Edith Wrona subsequently submitted that memo to my local PNC mortgage broker who subsequently submitted it in my experience.
But I continued to get universal "you'll want flood insurance" type words from PNC.
Therefore in late Jan I named the PNC mortgage customer support point, and also the lady there established that her pc stated "Flooding insurance *not* needed" and he or she stated that I ought to simply disregard the immediately created type letters requiring flood insurance.
I then had a $500 height study completed with a certified surveyor to verify that my home is 1.3 feet above the flood stage.
For 5 months after January 25th, I sent Edith Wrona requesting a PNC notice confirming the PNC e-mail that flood insurance wouldn't be needed, but she never replied to some of my emails.
Your local PNC broker stated that he didn't understand why the national office wasn't answering some of my emails.
Finally, on Feb 24th, I named the nationwide PNC and requested to talk to a boss.
PNC nationwide mortgage boss Brandi Coyner delivered my phone and stated "Since January 25th, we've repeatedly advised you the January 25th mail was a mistake, we've repeatedly advised you that that choice continues to be corrected, we've repeatedly apologized for you for that mistake, and also you have been in a ton area no real matter what the Louisville government authorities and also the surveyor state."
I then informed her that nobody had actually educated me of such a thing, because Edith Wrona had never approached me after January 25th, and our regional PNC broker had repeatedly stated that he did not understand why the PNC national office had been quiet for 5 months. And that I advised her that I'm a retired church pastor who'll declare about the Bible that I'm informing the reality concerning the issue.
PNC boss Brandi Coyne subsequently *angrily* *yelled* in to the phone that she'd the "evidence" immediately before her that I'd been repeatedly advised the January 25th mail was a "error" that were corrected.
I finally got so fed up with her angrily shouting lies at me that I'd to hold on her.
I've currently requested a refinance mortgage at Republic Lender for half the final expenses required by PNC.
Closed, Morris
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