I was a faithful customer of AT&T for over 7 years - even when they kept increasing my interest rate for any reason. So when it reached 29.99% I, in good faith, set up a payment program with AT&T and was paying on-time, as I have always done. Then in October, I combined all of my accounts into a Debt Management Program, Money Management International (MMI). I then cancelled my program with AT&T and set it up with MMI as I wanted to have all of my debt combined. But AT&T declined to accept the proposal.in doing research to understand why AT&T declined the proposal, I was informed that a new regulation was created (that only representatives were aware of) between the time I cancelled the AT&T program and set up the MMI program (Oct 2-Nov 17; 1st payment was received on 11/27/10) and now I cant have this account be placed inanyprogram - internal or my debt mgmt program. Now, if I had known this information when I was cancelling my program with AT&T during my conversations with the customer service rep, I would not have done so. The customer service rep did not have any idea of this as well orif she did, the information was not forthcoming. Its not that I was cancelling my account due to non-payment or late payments or bad payments; it was because I was setting it up with my combined MMI program. I WAS STILL paying on the account! So, due to this issue and my account being ramped up to the 29.99% APR, my monthlyminimum due is outrageous. Why am I being punished for a miscommunication that customers were not privy to until after the fact? I cant understand that if I am willing to pay, wanting to pay, and have paid, but due to miscommunication and my wanting to combine my monthly payments, that AT&T will not work with me. No matter how much I write, call, or even talk with AT&T, I still get the same answer, "there is nothing they can do", that is a blatent lie. Its amazing that as long as I'm paying AT&T, Iam a "good" and "loyal" customer, but when Ineed them to do something for me, their hands are tied!!!
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