Ok I have been with this company since August and things were fine until last year when I notice one payment did not get recieved. I called and was assured things were fine. Then I notice past due amounts on the account. I called the creditor myself and they explained what had been happening. UFS did not make a payment in Nov Feb June Sept Oct leaving me past due by 714.00. Then I checked all my statements and none of my creditors had recieved a payment since aug but UFS was still debting my account every month. I had to shell out a lot of extra money to try to straighten things out. I ended up paying off two creditors on my owe because they gave me such a good cut in rate. The one I have to make two large payments to keep it from going to a collection agent. One I haven't even begun to sort out.
After playing the UFS phone game for three weeks, I devoted one day to repeatedly calling and trying every extention before I reached a real person (who was very rude, unprofessional, threated to hang up, refused to get a supervisor, yelled and talked over me). She basically said they had no idea payments weren't being made and I should have called sooner (which I did only to play their phone loop game). She would get back to me by phone in 72 hours and "that she doesn't work on my schedule". Her name was Anissa (or something very close to that). I cancelled my account but they need to pay for all the payments they missed. And why was my account being debting for two months and no money being sent out. It is not the billing cycle... A billing cycle is not 60-90 days. I would love for Jamie Lyons or any other manager to call me and clear this up. I want to here from someone in 72 hours or I will sue!
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