Attention all clients I want to shed some light to your situations. I am an ex-employee of Tax Masters and truth be it if I were to disclose my name you most likely have spoken to me before or know of me. I was fired from this company for standing up for client's rights. So I am shedding light on it all and will happily answer any questions you have. Email me at. First off I want you to know that none of these employees are educated. Patrick Cox is cheap and he hires ANYONE. I wish you could see the people in the office. Of course Patrick Cox wouldnt know since he never is in office. I worked there for years and have seen him twice and never spoken a word to him. You can most likely tell how uneducated these customer service reps are by the way the speak to you. If you have retained their services for tax preparation I feel so sorry for you! It will be done a year later. Truth be told there are only a hand full of tax preparers and we have clients who have been paid in full for months and their files are sitting on shelves. Not to mention some very important info for all of you who are trying to sue them: Tax Masters is "Out Sorcing" tax returns. Which means they have a verbal aggreement with another firm to ship you guys personal info off to them and have them prep the returns and send them back to us and they send it to you like we did it. This is illegal!!! They have to have your permission to do this and they know it. That is why the customer service reps are told not to tell you. And people who have not yet signed up for services please do not do the third party verification over the phone. Once you do they will never give you your money back... Even without a signed contract. I've seen cases where sales men (tax consultants) have signed clients up for services that they dont need. They lie to clients just to get money and then say too late you cant get a refund. I have sooo much information to tell. I want Tax Masters closed down!
Ex-employee of tax masters
Houston, Texas
U.S.A.
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