After moving from Phoenix up to Flagstaff I had to change from my local credit union whoi I had been with for 20 years without excellent service (not avialable in this area). Much to my dismay I chose Well Fargo for 100% of my banking needs, closing all other accounts and putting everything into Well Fargo. I reget that decision every months when I total all the fees I incur. ALL of which are because of oversights on the part of the associates who work for Wells Fargo.
I know a measly combined totaL of $30,000.00 in my checking and savings doesn't warrant class service, but come on. That is no reason to try and STEAL as much of it as you can. These people are absolute crooks. They constantly call and talk me into trying "new, better" services that "yield more money", which is a blatant lie. Let's see, the "high yield" interest on a savings of $25,000.00 is roughly $0.95 a month. Wow! Stop the press people! You got to be kidding. Well, they also didn't mention (even though I SPECIFICALLY ASKED THEM what fees I will get stuck with) that is the amount in that account drops below $25,000.00 you get charged a $25.00 fee. ALSO, if you make more than 5 transaction, you get socked with a $10 per transaction fee. When you email or call, the customer service people are snotty and rude. I cannot believe a federally proteced bank geta away with this kind of activity. Purely criminal.
And no, that is NOT it. Also, because of a divorce I had to create a secondary checking account with sole access until the divorce was finalized. Tired of dealing with all the mistakes they make that cost me money, so I went to the branch so I could ask the associate face-to-face to make the new account EXACTLY like the existing one, with the same overdraft protection, EVERYTHING THE SAME, then switch over all auto payments to the new account. Of ocurse the associate screwed up and "forgot" just about everything I requested. Needless to say, as soon as the next round of bills that were autopay came due, they were all taken out of the old account, which I had asked to NOT have any payments taken from. This incurred over $100.00 in insufficient funds and overdraft fees. I had to go online and make the correct changes myself. After that I called and requested a refund for those fees I incurreed at the fault of Wells Fargo and was told a report had been filed and I would get my reply in 3-5 business days. The reply I got in the mail stated that "no suspicious activities were noted and any transactions from my account were legitimate and not subject to reversal". WTF?!?!? That didn't even have anything to do with my complaint I made. I called twice, got the runaround, gave up and just took it... Again.
I totalled up the fees I accrudes for miscelaneous evnets, such as: non-branch service (ATMS, gas stations and even some stores), "convenience fees", monthly service fees, and the mistakes made by Wells fargo assocites. The total was More than $130.00 in the past three months. I'd hate to look back farther and see what they stole over a year.
I do admit they refunded me two of the $10 excess transaction fees but that was only vecause I told them I was going to come there and remove every dollar I had in ther bank and close all of my accounts. The rest of the fees stuck.
This is unbelieveable and I cannot believe they get away with this kind of behavior. It's a bunch of rubbish and it proves that banks are evil and everyone should take their money out ALL AT ONCE and cripple the bastards. The only thing you'd miss is the hundreds of dollars they steal from you every year in stupid fees you have to pay for using your own money.
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