I have read a lot of your stories and I too am not happy to report that I have been screwed royally by this company. I am looking at over $800.00 in finance charges that is "NON-NEGOTIABLE" I have come to the conclusion after 6 phone calls to their CSR dept. (what a joke) and 2 phone calls to a consumer advise group that I am going to have to pay these charges. My main concern is after reading all of your stories, what other charges am I going to incure... Late charges from holding my payment and then the finance charges from that??? I can not believe that I am afraid to pay a bill... I have been around and around with this company and I supposedly received the name of the CEO (Michael Gaudino) and a phone number but when I called guess what. A messaging service for someone with a completely different name.
I have been to the Better Business Bureau and they have had the most complaints in the credit/billing depts. It stated that all but 24 were resolved and I am concerned that they were resolved due to the customer paying the bill. I have decided that to insure the safety of my money and credit history I am going to contact the media in my city and hope they will be able to make a story of this. I am suggesting that we all attempt to do the same thing at the same time. Obviously it wont take the company out but if there is enough coverage nation wide I am sure it would dent them a bit.
In addition I think we should all come up with a date and time to call their 800 # and tie up their phone lines with senseless babble about the unresolved issues with our accounts. Given the inability to include email addresses I dont know how to coordinate this. If anyone is interested I guess the best thing to do is to file another report at this site and attempt to communicate this way. Either way I have to have the last laugh and an $800.00 laugh at that...
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