They are trying to take $200 from me. They froze my wife's account and after seven days of working with them it is apparent they are not going to unlock her account (and the $200 on it). Basically this card was great until I had to deal with customer service. We have been using this card for the past 2-3 years as a 'budget' card, both of us get some money on these cards to spend between paychecks and it has worked out well. Last week my wife's card was locked without warning. When contacted they said that they needed three forms of ID and proof that we live where we do, because the transfer was through a business account. This is how this card was loaded every two weeks since the card was received. We sent these forms of ID to them and they say "give us two days to process". Two days pass, still locked. This call they want proof of the business... What? First off that has nothing to do with them, but fine, we send in proof that I own the account the money was sent from (another two day wait). Now they want proof that I own the business. Really??? I am certain that a drop of blood and an eye of newt will be the next request (with a two day wait after they get it). It seems that they are hoping that we will just give up at some point..
One thing to note, I think this company has been bought recently. The website changed and the card design changed. Under this new management the frequency of this type of complaint (nonexistent before) has popped up on several sites since May (earliest post I have seen so far).
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