We had some things reported twice or incorrectly and wanted to fix our credit so we could buy a house. Clear Credit sounded good, pay $7.95 per incorrect item and they deal with the reporting agencies.
We paid and were excited to see the results. However, they disputed even good items! We were charged for each one. Okay, well, maybe it will be okay and we were willing to pay to clean our credit.
When I called about wanting to see a more recent credit report I was told I would also get a free round of disputes. WHAT!? I already paid, why would I want a "free round"? Well, they explained I was confused, I had to pay for EACH round. I KNOW that is NOT what I agreed to. So, Masoud at Clear Credit made promises that it would all be fine and I would get a free round and an updated report. I got charged for ANOTHER round.
That's another thing. I was told by Masoud that I would only be charged $39.95 a month. Not true. I have been charged $79.95 twice a month! We are a single-income military family. We don't have money to throw away, who does???
I emailed them 18 times. No replies. Now when I call I get passed around. Everyone says "that's not my dept." My bank, AK USA, was nice enough to block further charges. Now what can I do?
L in AK
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