Hello all! I simply discovered the boss and owner. And found their email addresses!:)
I sent off a "good" small mail to the buddies available within their comfortable small houses detailing how horrible their organization is... I doubt it's going to do anything-but ideally it's going to rock their vessel a little this 1 of the "urine-ons" could obtain personal emails! Haha!:)
Under is my e-mail:
Dear Mr. Leafstedt and Mr. Atkinson,
I'm writing for you in relation to some issues I've undergone together with your organization, ACS. I've a education mortgage using the organization that in-May was purchased from Pursuit and since there has been only issues. I'm not just one to protest but it has to become delivered to your interest.
The moment my mortgage visited your organization, I settled my statement PROMPTLY through Digital Move with my lender, it had been compensated and approved by ACS promptly, prior to the deadline. Nevertheless, I acquired a telephone call that I never settled my statement which I had been being delivered to selections. After-hours of working with horrible customer support and attempting to talk with supervisors but obviously simply being passed removed from individual to individual and not truly obtaining the supervisor I requested to consult with, we were ultimately ready to show it was ACSis error. We sent over evidence 3 TIMES our cost was created on time. It was completed by both my spouse and that I, in addition to our bank itself. Lastly, it had been handled and we thought perhaps the toughest of it had been around. Meanwhile, my spouse and that I did, nevertheless, do our study in your organization and discovered we're not the only real people who've undergone these problems. And not simply comparable problems however the identical types. My partner and that I wished we'd allow it to be per monthapproximately before we'd need to cope with another scenario such as this again, but we were incorrect. Simply today (6/22/10), I acquired a telephone call that I had been "overdue" on my cost. Nevertheless, the cost was created and approved through our lenderis Digital Move on July 3rd and approved on July 4th, but once more, never put on my bill. This really is crazy! I called again and was informed there is an issue on our lenderis finish but this isn't the situation. It was a set out rest which was composed by your customer support group to hide the truth that they're making errors left and correct. It appears your organization tends to "shed" funds and simply not utilize them to balances. This really is definitely ridiculous!!! You can't possess a business who this! I am aware the financial situations are difficult and also you have to conserve money to be able to create money. However, you've got to employ able, qualified accountants who do their work accordingly! Anything below should alter! I am asking you. I am aware you folks are producing a lot of cash and that is possibly all you truly worry about however in order to genuinely possess a productive organization you have to care a bit and conduct business the proper way. This isn't the proper way. Your workers are laying and cheating and virtually inexperienced.
Thanks,
Kelly
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If you all want to email our buddies at ACS — listed here are their e-mail:
[email protected] — boss, Douglas Leafstedt, telephone # 1.310.513.2700
[email protected] — Operator, Drew Atkinson, telephone # 1.310.513.2709
— unsure just how much it'll help. Got the data from jigsaw.com — liberated to join however, you can only just get 2 connections before they request you need to do get "factors" or anything to obtain more contact info. Therefore use your details properly!:)
All The Best guy ACS haters!:)
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