Complaint / Review
Visa Walmart Moneycard - Green Dot
Pre-Paid Credit Card

Walmart
Kentucky
United States

Have a Walmart MoneyCard. While on vacation in Florida with brother and his family and another couple, we went to ATM to withdraw money. My brother, and other couple also use a Walmart MoneyCard. My brother went first and card was denied for insufficient funds. He called them and they said they would refund the money. We went to a different ATM (Completely different bank) and I tried my card. It was denied because of Insufficient Funds, I called and they said I would have to contact the bank because they were showing the money was there and the bank collected it. I called the bank, they said they couldn't do anything without Walmart submitting a dispute. After three days of contacting the bank (because Walmart said to) and contacting Walmart (because the bank said to) I finally got a supervisor at Walmart who agreed there appeared to be a problem and would submit a dispute. I was told yesterday by a Walmart Superviosr that money would be back on card by 12:00 P.M. Today. If the bank didn't send them the money, they would still refund it. Guess what? No money at 12:00. After another phone call to Walmart and a conversation with a Walmart Manager (higher than supervisor). I am informed that it will 3-5 more business days because they had to wait for bank to refund the money. The bank is still saying they never took the money. I am leaning towards bank being correct because other people at same problem at different bank ATM's in same 1 hour period. I know 5 business days later, I am going to be told that they will have to do something else, because the bank hasn't refunded the money. People use these pre-paid credit cards because they are on fixed incomes. I can't afford to have $382.50 tied up for 3 weeks. That is a lot of money to me. Also I had to have mom go to Check into Cash and borrow $400.00 to wire me. That loan cost $60.00 and it cost $36.00 to wire money through Western Union. I am now going to have to get a week extension on Check into Cash and that will cost another $60.00. I just want to know who is benefiting from all this money just floating around?