When Wells Fargo was Wachovia I had set an automatic payment amount of $250 which was automatically deducted from my checking each month. I was always able to view this information clearly online, allowing me the option to modify that mount if necessary.
Not that they've switched, my online account information showed consistently that I only owed the minimum payment which was around $70. No where did it show that I was still slated to pay the $250 (that information really should be available online considering how much WF touts paperless transactions) Sure enough, however, they withdrew the $250 and my finances for the month were compromised.
I knew maybe I erred somewhere so gave the Wells Fargo Dealer Services customer service line a call; What a wretched departure from the normal Wells Fargo customer service I am used to.
I have been a WF customer for over a decade and the agent, "Darwin", made me feel like I was some kind of problem customer. Despite the fact that I was not at any time complaining, he made it clear I needed to be scolded about how I was the one who set the $250 amount when I signed the loan paperwork (tsk tsk.) It was totally unnecessary he be such a prick about it. I understand they must deal with a-holes all day long, but not all customers are dirt-bags. I for one felt really insulted. Had I been dealing with a bill-collector, OK, I get the attitude part, but this is a company I pay honest money to every month without fail.
To make a long story short he offered to cancel my auto pay for me. He put me on hold for a minute and came back to confirm he made the change. Throughout the whole conversation he was rushed and terse with me (again, I did not come off like a problem, not even remotely.) I then asked him if I would get an email confirmation of the cancellation, and he replied "Me send you an email? No. I did email the request though... Oh, and you need to send in a fax request." I am not sure he was even going to tell me this before. I asked him if there was a form I needed to fill out that I could find online, and he just said "No, just write something" and gave me the fax number.
Terrible customer service. Really disappointed.
These days companies like Wells Fargo should be even more cognoscente of good customer service, but the Dealer Services department of WF needs some attention.
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