Usacomplaints.com » Business & Finance » Complaint / Review: Usaa - USAA s Unfair Practices. #583624

Complaint / Review
Usaa
USAA's Unfair Practices

USAA Complaint4-28

I am a military veteran, who honorably served, and I was married to an active duty soldier for 10 years; we later divorced. I remarried and was added to my spouse's USAA account in 2000 because I was not active duty at the time. That marriage lasted less than a year. Years later, I ended up remarrying my first husband (father of my children), who subsequently, retired from the military.in I attempted to get an insurance quote from USAA and was denied. When I asked the reason, I was told that there was a fraudulent claim made by my ex-husband which ended up going to underwriting. Because I was married to him at the time the claim was placed, I will never be eligible for USAA services. I was never given the opportunity to prove that I had nothing to do with the fraudulent claim, nor was I ever contacted stating the status of my eligibility. I was also told by a USAA underwriter that my current spouse (22yrs retired military) cannot utilize USAA because he's married to me. He would have to divorce me in order to become a member.

What makes this case so interesting is that one of our adult children was able to open a bank account with USAA based on his father military service (my current spouse) and because he is joining the USAF. I cannot believe that a corporation who claims to support military veteran's does not have a forgiveness or amnesty policy, or probationary membership set in place for circumstances such as this. Why should I be eternally punished, or even my current spouse be banished from USAA simply because of who you're married to? I thought it was based on honorable, military service? I had no knowledge that my ex-husband made a fraudulent claim, and USAA did not allow me due process to prove my case. I was convicted and persecuted like I was the offender. USAA stated that they cannot or will not tell me what happened because it happened so long ago. I have had other insurance with the same company for almost 20 years and I have never filed a fraudulent claim. I think USAA needs to revisit their membership guidelines/policies to include forgiveness clauses. Bankruptcy only stays on your credit report for 10 years, even forgiveness and second chances are granted to prisoners. If God can forgive people for their transgressions, what makes USAA think they're above the forgiveness of God?

My spouse is excluded from potential savings on insurance and banking privileges because he married me. What kind of message is USAA sending? Divorce your spouse and Gain Our Membership Benefits? This has caused me undue emotional stress, as it causes me to feel like a burden to my spouse simply because I was married to wrong person.


Offender: Usaa

Country: USA

Category: Business & Finance

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