In September I was approved for a CitiMortgage loan. Payments were $2031.62 at 7.375%, due 10/1/08 and the first of every month. In May my tax bills were reduced, which made my payment drop to $1989.01. Payment made.
6/9/09 - Payment made, $1989.01.
7/7/09 - Payment made, $1989.01.
7/22/09 - Having been laid off and receiving unemployment assistance, I called CitiMortgage to inquire about reducing my interest rate, or refinancing, to reduce the payments. I was told about entering their Hardship Program and to call 1-866-6001 or 866-713-4784. I was told to go online to their website and complete and submit the Homeowners Assistance tab. I did as I was told.
7/27/09 - I was mailed and received a confirmation letter that someone would review my documents and call me.
7/31/09 - I received a call from John (ID#JC12980, from Ft. Mill, South Carolina, code: HAT). He said they had received everything and I was approved. I qualified for a 3.63% interest rate for 5 years, then up 1% each following year for 5 years. My payments could be $1477.58, and the first one would be due before Sept. 30th. He also instructed me to not make payments online, but to call 1-800-283-7918 and make the payments over the phone, so they would be logged as Additional Funds Received instead of as a payment. I would be receiving a packet in the mail with all the required paperwork for me to approve and sign.
8/20 - I had not received the paperwork. I received an email from Citibank informing me that I was delinquent with my payment. I replied, stating the details of my conversation with John on 7/31 and that my payment of $1477.58 was to be paid prior to Sept. 30th.
8/25/09 - I spoke on the phone to CitiMortgage. I was told not to worry, everything was OK, and the paperwork should arrive within 2 weeks.
9/4/09 - I called CitiMortgage at 1-800-283-7918 and made a payment of $1,477.50, well before the due date of 9/30.
9/16/09 - The packet of paperwork arrived. I completed it and mailed it the next day.
9/30/09 - I called CitiMortgage and spoke to Rosemary to confirm receipt of everything. She stated they were missing 2008 W-2 forms. I mailed them AND faxed them to 866-989-2088 and 866-989-1356.
10/6/09 - I called CitiMortgage at 1-800-283-7918 and made my 2nd payment of $1,477.50, well before the due date of 10/30.
11/6/09 - I called CitiMortgage at 1-800-283-7918 and made a 3rd payment of $1,477.50, well before the due date of 11/30.
11/20/09 - I received a declination notice. I called 866-713-4784 and spoke to Lawrence. He stated that I was declined because my unemployment assistance payments were expiring in December. Also, our debt ratio was too high. I informed him that my wife was now working and making approximately $2000 a month. He then reconfigured my modification loan and told me that we now did qualify for the 3.63% interest rate, but my payments would be $1267.59. The first payment would be due before 12/30/09, and new paperwork would be arriving in the mail. (The household is making more money, so we qualify for lower payments?)
12/4/09 - I called CitiMortgage at 1-800-283-7918 and made a payment of $1,267.59, well before the due date of 12/30.
12/7/09 - I received a delinquent notice for non-payment from CitiMortgage. I called 1-800-723-7906 and spoke to Michael (#1502). He said that the Additional Funds Received department does not forward payment information to the Payments department, so the Payments department does not know that I have been making payments since September. He said their system had not been updated to do this, but not to worry, everything was okay.
1/8/10 - I called CitiMortgage at 1-800-283-7918 and made a 2nd payment of $1,267.59, well before the due date of 1/30.
1/13/10 - I received a 2nd delinquent notice. I called 1-800-723-7906 and spoke to Randy in Collections. Again, not to worry, everything was okay.
1/15/10 - The modification approval letter arrived with a new batch of paperwork to get notarized and signed. It says: "If you have any questions, call Shenarean Roy @ 1-866-713-4784, ex. 25803." But this batch of paperwork says my interest rate is going to be 7.375%, and my payments will be $2,093.06! It also specifies that my payment will be due on 4/1/10. I called Shenarean Roy at 1-866-713-4784, ex. 25803, and left a voicemail. I called her again and left a voicemail on 1/20, 1/25, 1/27 and 2/2.
So I called CitiMortgage at 1-800-283-7918 and spoke to Julie Whiting. She told me her direct number is 1-636-261-6033, ex 26033. She said she was now handling my account and everything was okay. But now I did not qualify for the lower payments anymore, due to my wife's increased income, so they were putting it back to 7.375%, BUT my payments would be $2,093.06 and my payment would be due on 4/1/10. But it said Current Loan Principal Balance: $237,732.96. Total Payment: $1989.01. NEW: Principal Balance: $247,965.54. Total Payment: $2093.06! She told me to fill out the paperwork and fax it to them. I asked why the increase. She said it was putting back the money that I didn't pay them while I was on the modification.
2/5/10 - I faxed the paperwork to 866-938-9970. I mailed it to them on 2/8/10.
3/11/10 - I received an email to call CitiMortgage at 866-749-0150.
3/12/10 - I called CitiMortgage and spoke to Andre. He confirmed that CitiMortgage was showing all my payments and had received and approved my paperwork. He told me he would send the Collections department a memo stating that I fully intend to make a payment of $2093.06 before April 1st. Not to worry, everything is okay.
3/15/10 - I received a default notice in the mail.
0 comments