Complaint / Review
Access America - Accessamerica.com - Cheaptickets.com - Cheap Tickets
Allianz Group, I purchased Travel Insurance on Cheaptickets but never received the policy

Allianz Group owns Mondial USA which provides Travel insurance through Access America and CheapTickets dot com.

My Issue:
I did elect to purchase the Travel Insurance but I never received the Insurance Policy number. Access America charged my account $15.67. I believe this is a ripoff because I did not receive the product I purchased.

Details:
On Mar 1st I purchased a plane ticket with insurance via Cheap Tickets. The website receipt advised that I would receive the policy number via eMail, but I never did.

I called Access America twice and spoke with two separate representatives. Each time we searched for my policy number by name, address and credit card number with no luck. Each representative told me that they could not help and I should dispute the charge with my bank. Of course, my bank says I have to call Access America. The last Access America representative suggested I eMail Sales Support and I did on Mar 9. Tonya D responded and said she would take care of the matter and to check back in 48 hours. I am not filing this report on Mar 12.

Conclusion:
Be very careful about purchasing travel insurance via Cheap Tickets and Access America.