I experimented with deliver via WUis online-service, utilizing my CREDIT card. At the conclusion of the shape-stuffing procedure I obtained on screen instructions to contact customer support, 'extra information was necessary for verification of identification.' Long story short, they declined to accomplish the deal (and would not explain why... I will let you know all my 'identification' specifics have been in order, and so I could not start to speculate).
Resources were, nonetheless, taken from my bill. I named Western Nation customer support, these were of no aid, stated they'd sent notice to come back resources to my bank, that resources were 'not with WU, but were being kept by my bank.' This really is unnecessary and it is a solution which should not be approved by any WU client. Truth is, WU posted the cost towards the lender *before* the deal was total and with no support being made. Poor procedure, similarly poor customer support. I truly shouldn't need to keep the responsibility of missing resources to get a support which wasnot made and neither should any client. Greatly annoying. A fast search of online client issues/reviews shows that my encounter isn't a distinctive one.
Resources continue to be missing from my bill.
Lest anyone try to pull a straw-man in to the discussion: the problem for me personally isn't that Western Nation includes a [by all looks, clunky and outmoded] confirmation procedure. The thing is that Western Union transmits the cost *before* the deal is total and support made. While one reviews the mistake and efforts to possess it fixed, one encounters inefficient client solutions reps, common denial-of obligation, and recommendation this customer must 'seek advice from her lender... Did they obtain our fax?'
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