We just received notification last week that our mortgage will be transfered from Option One to Ocwen. I did a search today to find out more about Ocwen and was shocked to find this site and others, full of complaints about them.
I called Ocwen today to verify the address I will be sending my September 1st payment to, only to be told that I shouldn't make any payment at all. They say that I am not yet in the system, and won't be until August 31st at the earliest. They also suggested that I not make my payment until I am contacted by them, sometime by mid September.
They did say that I was proteced by a federal law called RESPA, and that my account was in "seasoning". They promised I would receive no late notices or fees, nor would my credit be affected. But I say No way!
I contacted Option One and will make my payment early to them, so it will be transfered automatically to Ocwen. Hopefully, I will at least be alright until October, but I am a nervous wreck and have been pacing the house all day, but there just isn't anything I can do to prevent the transfer. Does anyone have any advice for us?
Michelle
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