I am a new homeowner. Less than a year! I also do not have my mortgage escrowed because I dont trust them. This is relevant to fully appreciate my complaint.
Early this year, around Feb/March, I got a notice from Countrywide in the mail.
They said that they have no record of my Homeowners Insurance. They said that they have the option to Force-Place Insurance but would not do so. They want me to send Proof of Insurance.
Keep in mind, that I live a mere 4 months in my home at this point and bought Insurance for an entire year.
I am a firm believer of a papertrail when you are dealing with anything business related. So, I thought I have a Real Estate Lawyer send a copy of my Insurance to Countrywide, so I have a Lawfirm as my witness. I thought that would be the end of that.
I also realized that I was heading for trouble with Countrywide and needed to get away from them. I tried to refinance. I did that around April. Since I have no equity, that didnt work.
Countrywide responded by not sending me my monthly statements!
I received my last monthly statement from Countrywide in May. I believe they are deliberately withholding my statements so I have no idea what is going on with my account. Are they posting payments? I dont know. Are they holding payments? I dont know. Have they sold me to another Servicer, I dont know! Because I dont get my statements!
I send a Qualified Written Request to Countrywide in July, to ask them why they stopped, and to ask that they resume sending me my statements.
This letter also went to HUD, FTC, the States AG, the Secretary of State and The Consumer Credit Commisioner.
What they want to do in secret I want the whole world to know! I love my paperptrail!
Well, wouldnt you know it, Countrywide responded to that by sending me a notice in July, apparently the same day they got my Qualified Written Request, that they have no record of my Homeowners Policy and they will Force-Place Insurance retroactive to Feb IF I dont prove to them I have such by September.
In July I celebrated my 9th month of Homeownership! Isnt it great?
I spend an entire evening upset. An entire day looking up on the web which government agencies I might cc a copy of my letter and then composing it.
So, I send a copy of my Insurance Policy together with a copy of their letter and a copy of my reply to HUD, FTC, Texas Department of Insurance, The State AG, Secretary of State, Consumer Credit Commisioner, Texas Mortgage Bankers Association, and FBI Dallas Region. Spend nearly 30 bucks mailing them certified.
I want my papertrail!
I have a cetified/return receipt for every payment I have made. I have a certified/return receipt for every letter written to Countrywide and now all the others too!
I refuse to let Countrywide suck me into their *Customer Service* Telephone Machine.
I have never called their Customer Service and I never will. I have no reason to!
I want my papertrail!
Nothing can be proved from a telephone conversation with a Rep who has no authority in the first place. Anything that you agree on with a Rep can be and might be vetoed later by a Manager without you knowing. Dealing with AT&T taught me that years ago!
I say it again, what Countrywide is doing in secret, I want the whole world to know!
It has come to this, that we the borrowers, have a fulltime job now (unpaid) to do the bookkeeping for them! Complete with payments send certified/return receipt and copies of letters send certified to all these agencies and THEM.
Otherwise, well. SURPRISE! THERE WOULD BE NO RECORD!!!
It is absolutely mindboggling!
Is there ANYONE out there who can tell us what we can do to get the Mortgage Servicing Industry to act, not like terrorists, but as honorable companies servicing loans?
And to do an honest keeping of records?
Is THAT TOO MUCH to ask?
I should be worrying about what colors to paint my bedrooms and not worry about Countrywides nightmarish record keeping!
Elvera
Carrollton, Texas
U.S.A.
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