We closed a mortgage with Capstone Mortgage. Before the first payment was made, they had sold our mortgage to Flagstar Bank. Not being in the know, we were talked into a 15 year mortgage. We were told that the payment wouldn't be much higher ect. After signing, we realized there was more then 'hundred or two difference' as thy told us. It had almost doubled the payment.
Upon calling Capstone to have them re-write the paper work back to the original asking of a 30 year mortgage, we were told they'd aleady sold the loan, nothing we can do for you, even though we hadn't even made the first payment. We contacted Flagstar for a re-write, and were told sorry, not enough equity in your home, this is a new loan. We explained we didn't want another loan, just the mistake fixed from 15 to 30 year! Again, told no can do, I began to cry knowing this was going to be difficult, especially with our oldest starting college.
They told us no worries, we'll document and work with you. Even if you fell behind, we wouldn't start anything legal unless you were 3 months behind. Great huh? Gets better. October we are contacted. They (Flagstar) stated they need a payment now. We didn't make Octobers payment, and Novembers was coming due. Knowing I had used their western union phone pay service to make this payment, and got a confirmation number, and a receipt from Flagstar, I told them they were wrong. I made that payment! They asked for proof to be faxed to them, and I did.
Upon looking at my account, they informed me not only can they not find October payment, but show no September either. I am told to send those copies and confirmation numbers too. And I did. They contacted me saying the receipts even though they were from them weren't enough, and the confirmation numbers weren't either. They wanted $3000.00 or they were starting foreclosure. I began to cry. Again. They swore that if I sent $3000.00 more they wouldn't do anything to start foreclosure, and would look for the missing funds.
I sent the $3000.00 only for them to send it back. They told me they called on the check and my bank told them I had non sufficient funds. I contacted my bank who said no we did not, they are misinformed, and we will call and tell them that! And they did. They (the teller from my bank) described Flagstar as being uncooperative and disinterested. I faxed Flagstar begging them not to do this to me! They contacted me stating upon reviewing my account, they NOW couldn't find an August payment. They told me I needed to send $4500.00 a.S.A. P to stop pre-foreclosure status. I mailed them the check, they cashed it.
Then poking at them to find these three payments I'd already made, they became rude and began badgering me, telling me "You can't afford this house Michele, just admit it, you can't afford this house." When they would push me to the point of crying... Again... I'd begin yelling your not taking our home! We afforded it long before you, and will continue well after you! Once I would hit this point in conversation, they would try and sooth it with"Whoa. It' okay. We don't want your house.
We're looking for your money hon... Ssshhhh it's going to be okay. And so on. After many conversations like this, I sent another payment. And they cashed it. Realizing they had messed my young children out of a Christmas because we had to borrow just to send the $4500.00 they demanded, and nothing was left for bills, let alone Christmas as they've known it to always be.
Sent another payment still being bullied the entire time by them continuing to tell me I couldn't afford the house by Flagstar, all our other bills are now behind, checks bouncing, a loan to repay from thy're first demand. I decided to find another mortgage company and take my losses, and keep my home. When they found out I was trying to leave and refinance with someone else, they became angry.
Stalling for a payoff, then slapping preforclosure on our credit report, they had my refinance option ruined. No one would touch me. All while they had already started foreclosure and stapled a notice OF foreclosure to the wood siding on my homes front. They published it in our local paper for all where I live to read, and set a sale date. I hired an attorney who stoped this process thus far, but I need help in fighting. We borrowed around 125,000.00 and after a year and a half in $1500.00 payments, they caim I now owe 158,000.00! (My actual payoff should be around $118,900.00!!! Please, anyone undergoing simular circumstances with Flagstar, please contact me! I will help you best I can to survive them too. We can only beat them by sticking together.
They've grown large and fast by cunducting business this way, and we need to be as large in complaint, and as fast also!
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