Complaint / Review
HSBC Home Mortgage
Lost probate information when they toook over the acct from another bank

HSBC has lost all of the probate information concerning fathers estate. The account was original under the Fleet Bank label, which HSBC took over.

I have tried to speak to HSBC regarding a home equity loan that was under my fathers name.

I was told I need a power of attorney, which stops at death; he has been gone for a longtime.

I was then told by HSBC that I have to redo the probate because the probate was done under the Fleet Bank name.

I travel a lot for business and have tried to make payments to this acct, but unless I am in the United States, they will not take the payment and I cannot set-up automatic deduction or pay on-line because of this.

When I am home, HSBC calls me over seven times a day, which anything over the five times a day in the State of NY is considered harassment. HSBC has contacted my neighbors regarding this account trying to find out about my father, but they will not talk to me. When I go into the bank to make my payment I get the third degree and the same BS has a stated above.