I've never been thus irritated in my own living! Charter Communications IS REALLY MUCH behind in CUSTOMER SUPPORT ABILITIES they ought to not really maintain company!!! I settled a statement within the telephone yesterday for $85.85 and also the child who got my cost was giggling and speaking with another person the entire period (really rude and never performing his work). Anyway 24 hours later I went online to my online bank declaration and recognized that not just did he remove $85.85, he likewise withdrew $142.94 UNAUTHORIZED to get a statement which wasnot actually mine
Which means you might believe whenever you contact an ordinary organization like Comcast (desire these were in my own region) they could be really apologetic and credit your bank card and apologize for that mistake, right??? OH NO! Alternatively I had been about the telephone for just two hours receiving moved around to some thousand brokers and administrators who kept pressing me down on another person. They kept saying they'd no report of getting the cash. Well duh, you did not credit it to my statement, you acknowledged to another person but required it from my account.
So then I'm provided a fax# to some expected "money mgmt" department and that I was informed to dfax them the financial institution record as evidence plus they might credit my bill. No, 2 times and a lot of tension later, I noticed nothing. Nicely at this time I've exceptional inspections which havenot removed and that I understand after they strike I'm likely to be struck with "inadequate costs" and so I maintain frantically calling Constitution. I eventually talk to another person concerning the problem plus they provide me another # to send the data to, and so I do this and NOTHING! Then I send over my lender data to allow them to contact my lender to confirm... However nothing. Today at this time it's been per week and NOONE cares that cash was taken from the respected client and noone really wants to support clean up the problem both.
Ultimately about the 7th morning I talk to a woman, who appears to treatment (only a little) and foretells her boss. Nicely again, I'm provided a 3rd quantity to send total the info to and my lender actually faxes a notice. They contact me back and inform me they require the transmittal # about the withdrawal from my lender, to allow them to discover who the withdrawal was acknowledged to. TO BEGIN WITH, I don't care who it had been acknowledged to, it's NOT my issue, they created the error, so that they must return my cash after which start their foolish little analysis into that by themselves. And so I request my lender plus they demand they don't obtain a transmittal number combined with the t/n deal, justa track quantity. Therefore obviously Constitution again claims they CAn't support me without having that.
Could you think it? They've 2 characters from my lender, my bank record and all of the confirmation they have to credit my money card plus they still won't. How will you determine that works for them? I am talking about clearly. When I get my money-back I'll be instantly rescheduling thier support and choosing Verizon, who I'm GOOD wouldn't place me through this and spend our period for seven days. Just thinking how this works for Constitution? After all they essentially took from the client, they extended to exhibit BAD support abilities by not apologizing and refunding my cash and today I remain to jump 3 inspections as a result of this simply because they haven't removed yet. So these will definitely cost $29 each (lender charge) after which possibly $25 each (costs from people who I published the inspections to) and trust me after I let you know Constitution find yourself spending money on everything. Therefore again, how can this work with them? By not performing the best point and refunding my money-they 1. May lose my business 2. Need to spend atleast 6 insuff account costs on 3 inspections. 3. I've submitted an affidavit with my lender blaming them of unauthorized purchases 4. Submitted an adverse consumer survey 5. Blogged everywhere that I really could concerning the scenario to alert others.
I'll simply never realize... Horrible.
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