Usacomplaints.com » Shops, Products, Services » Complaint / Review: Orlando Utilities Commission - Big company wants to overpower its customers. #545187

Complaint / Review
Orlando Utilities Commission
Big company wants to overpower its customers

I'd been spending my OUC power bill online through their "e check" program. To begin with, OUC had the only real online statement that doesn't provide Credit/bank card payments plus they also do not save all of your info inside your online bill. I have been spending in this way since June.in March, I obtained a telephone call informing me they'venot obtained my cost for that prior month. Like a small man on the run, I frequently spend my expenses all at one time and thus its likely I'd inadvertently overlooked to pay for OUC, and so I delivered another "e check". Later that month, I obtained a notice from OUC telling me that my last check was delivered (with no more clarification) plus they inform me if this proceeds to occur they'll need to place me on the "Cash-Only" schedule. I suppose the following check I delivered worked just good.

Today, I obtained another automatic information stating OUC never obtained my Dec bill and I remember spending that! Once I examined my online bill, it stated the statement was not compensated, therefore once more I press "e check" (you can findnot every other online choices of spending). The following page exhibited a phrase telling me that I will no further spend online and would need to contact customer support.

Based On customer support, another e check delivered. After speaking with the consultant, the only real solution we're able to develop was the chance that I really could have entered a wrong-number when entering my check data (recall, OUC does not save some of this inside your consideration, which means you should re enter it each time). As a result of this MINUTE problem, OUC discovered it essential to no further trust my inspections and place me on the CASH-ONLY funds for 24months

24 months? Why is them believe I am likely to remain in this rental house for another two years!? Additionally, why have not I been educated in a bit more depth about my inspections being delivered? I just received two universal "cost not obtained" telephone calls plus one notice in March mentioning a returned check (that we believed was an error since there have been no issues after I delivered it again through e check). After Iam told a cost is not obtained, I suppose I forgot to pay for the statement, not that my inspections are now being delivered due to a feasible online error (that'll or might not have now been produced by me).

After speaking with four reps, I've been placed on the checklist to get a boss to make contact with me about that issue. They declare they'd delivered me another notice within the email, detailing the 2nd returned check in November, however I'venot obtained it. And why am I simply now obtaining the telephone call nowadays? This statement was in Dec! They declare they cannot do something about that as well as for today on I'll need to remove cash from my lender (my lender is shut after I log off function) and spend MONEY in a Amscot, gas-station or additional cost facilities.

Am I alone uncomfortable starting a gasoline station with $60 - $150 money to pay for a statement each month?


Offender: Orlando Utilities Commission

Country: USA

Category: Shops, Products, Services

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