Months after closing an account because Capital One refused to deal with a fraudulent item and being assured the account was closed and paid in full, I am still getting letters and phone calls. I have made it clear my account is closed.
Phone calls come at all times of the day and all days (Sundays too) of the week. They have threatened to mare my credit rating. I have responded in writing and made it abundantly clear I will not pay for a fraudulent charge.
Give that the original charge was under $100 and that they have spent much more than that in time to harass me and lost a good customer (I typically charged $1,000 or more per month on the CO card), I’d say they have a flawed business model.
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