I purchased through eBay a 1.29 karat, K color diamond, and it was not as described. I filed a dispute on 10/13/09 and escalated it to a claim on 10/18/09 with PayPal, the company that handled the payment for the article through bank debit. They wrote me an email requesting that I return the article to the seller at the address provided by them for a full refund. I sent the article via USPS Priority Mail with Signature Confirmation. Before sending the article, I confirmed the address with Customer Service on 10/21/09 (C.C.), since it was not the same address that came in the original package. He said to send it to the address PayPal instructed me to.
The article arrived at the Baltimore, MD postal office on 10/26/09 and after that went to the Pikesville, MD postal office. On the same day a notice was left for the recipient, as well as on 10/27/09. The article was never picked up, nor signed for. Today the package is nowhere and nobody knows its whereabouts. I filed a claim with USPS, and it is still pending information. PayPal arbitrarily denied our claim because the seller did not receive the article, so now I have neither the article nor the $431.01 which they promised to refund to me as soon as the article was delivered. They assured me that if the seller did not receive the package, I would receive my refund and they would deduct the money from the seller's account.
They only took my time and aggravated me with their lies, saying that the case would be resolved on 10/30, 11/06, 11/07, 11/12, 11/14, 11/24, 11/25, 11/27, 11/28, and finally on 11/30 they closed my claim and never refunded the money. The stone that was sold to me was close to X quality next to carbon, according to a specialist who appraised the stone for me.
I think that the article was delivered but no signature was obtained, or it was stolen from the USPS offices in Pikesville, MD, as this was the office that handled the article. On 11/30/09 I filed a complaint with the USPS Puerto Rico Customer Service Rep to try to locate the item or get information on who it was delivered to. I think this was a ripoff by PayPal, which, after instructing me to send the article to the seller for a refund, did not comply with their guarantee of 100% protection according to the Buyer Protection Agreement.
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