My mother and I shared an account some years ago. Malen froze this account due to an outstanding credit card bill I had from 2004. After talking with rude "Account representative" I discovered two things. 1) Malen was sending all correspndence to my mother's home in NY (I live in Alabama). 2) They claimed to have received my mailing address from the post office and the credit card company. I informed the lady that I was living and working in Alabama since 1996 and she claimed that I was receiveing the credit card bill in NY and therefore this must be my address. She kept referring to it as my home address. I called an attorney friend of mine and he suggest I got and check the process for legally freezing the account. I found this to be a great help due to the fact that a recent law states that YOU HAVE TO LIVE AT THE ADDRESS they are sending the correspondence in order to be summoned appropriately. They can give it to someone else at the address, but you must live there. It seems that Malen is good at not serving people correctly. I have to file a motion or something... This just happened today so I will see where it goes. If anyone has advice please contact me. I hope this helped someone else.
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