Your cash advance loanis accepted by a third party website. You are never advised until afterto accept the loan that the company charges a total of four additional75.00 fees on top of your loan and the regular loan fee of 50.00. To methis practice in cash advance servicesis unethical. They should proactively inform the customer before theysubmit a request for the loan about these additional fees.
So, I call them and ask how many payments have already been made. Therep could not tell me right away - I have a feeling they don't want toadmit to just how much they have actually taken from my account. Afterpushing and not hanging up, the rep did break down thecharges... However, you have to push HARD to get em.
Furthermore, when you contact ACE and request a manager, you are toldright away, no one will be available and i would be put in a queue to"maybe" get a call back... I refused to accept this, kept the rep onthe phone line and finally I spoke to a man stating he was the owner ofthe company: Nick. Nick stood firm on the terms of the contract andoffered no flexibility what so ever.
How can a company run with such a poor eye to the consumer? These site are build to keep people in hardship, in hardship.
0 comments