Fleet Bank: LARCENY! By Any Other Word...
On 8/21/01 I deposited two checks totalling $550.00 at an outdoor Fleet Bank ATM attached to a Fleet Branch, located in Roslyn, NY. I can supply the precise address if you seek to follow up and need me to do so.
I am no amateur at using ATMs, have been using them since 1980 (when they were only available in limited test markets), am fully computer-literate, and cannot be charged by the bank with'well, maybe he didn't know what he was doing'. I inserted the required envelopes, and the deposit was prepared as always done. I received a receipt for the transaction.
In early September, I received a letter from Fleet informing me that they were debiting my account the $550 as they did not have the checks., In order to solve the problem, they needed to see the returned checks. No matter how smart I MAY be, how could I produce the checks in question in original form whern the same checks in question were LOST? In other words, these Kafka-esque idiots lost my checks.
I spent TWO hours on the phone off of their 800 number trying to get help. Finally, a Fleet representative issued me a case number, and said that the debit was temporarily reversed, pending resolution.
On 9/17/01 a Teller at the Hauppauge, NY Fleet branch told me all had worked out in my favor in re this matter.
On 9/19, Fleet re-debited me the $500.00, reversing their reversal.
On 9/22, I went to the Fleet Branch on Main Street, Port Washington, NY and sought help. No way, no HOW, there was absolutely no desire to do so. "This matter is closed and your letter says so", I was rudely told?
Letter? What letter?
It arrived later in the day saying just that.
I have already withdrawn some of my funds in Cashier Check form and repopened a new account elsewhere, informing Fleet that my money was no longer safe there. They made no effort to deter a departing customer from departing.
I give up. I will use ANY means to get this money back, which I desperately need. ANY means. ANY.
I want my money back.
Thank you,
Jon Weinstein
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