Complaint / Review
Fleet Financial Services
Fleet Id Defender Visa merchant used a sub co. To charge my card fraudulently

I have a Visa card thru Fleet - I noticed charges appearing on my statement from Fleet Id Defender - We never ordered this serice, they just took it upon themselves to bill us for it. However they claim that they are seperate from Fleet Id Defender, even though Fleet's customer srvc rep was able to transfer me to the Fleet Id Defender rep. Make sense? Here is the letter I sent them. I just want others to know what they are capable of. To whom it may concern, After several attempts to solve this matter through your customer service department with no avail, I am burdened with having to write this letter to bring resolution to this matter. On 3/11/03 and on 4/08/03 we were debited 11.99 from Fleet Id Defender. We never ordered this service. Your customer service agent said that Fleet and Fleet Id Defender were separate divisions, so I was told to call another number to dispute the charges. When I contacted them the rep claimed that someone gave a verbal approval for this service. I asked them to play back the approval, but, of course, they could not! I have been a preferred customer of Fleet's, and I am outraged that you conduct business in this manner. It is within my right to request that Fleet (not Fleet Id Defender) reverse these charges from my account. I did not give authorization for this service.in fact, we have tele-zapper on our phone, so we do not ever talk to solicitors. This is fraud (or to say the least deceptive sales practices), and I intend to expose your company. I am sending a copy of this letter to the Better Business Bureau, Visa Corporation (as you are in violation of the Visa guidelines by not reversing these charges as I requested) and to the usacomplaints. Coms.com website. When I requested that the charges be reversed by Fleet (rather than me calling Fleet Id Defender) I was told that Fleet cannot do that as required by the Visa guidelines because Fleet could not investigate themselves! What a contradiction to the fact that I was told Fleet and Fleet Id Defender are separate. A Palm Harbor, Florida
U.S.A.