This company doesn't post monthly payments in timely manner in order to apply $32 late fee to the account. So I began making online payments, despite the exorbitant $7.95 online payment fee. Again, my payment wasn't posted to my account in a timely manner and a $32 late fee was applied to my account. I was told repeatedly that there was nothing they could do. They can't ensure my payments will post in a timely manner when mailed. They can't ensure that my payments will post in a timely manner when made online. They can't issue a courtesy credit for late fees, even though my payments are always far in excess of the minimum amount due and have always been paid on time (even though these two were not applied on time). I am an American who lives in America and can never get someone who can speak clear, unbroken English. This company charges excessive fees and provides beyond poor customer service. Do not choose to do business with this company.
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