Our headache began after I bought a company school air travel ticket from Priceline.com site to Europe July 2nd 2009. Three times before starting date I approached Priceline to alter my departure day. Anything went well and that I settled all penalties/change of price costs with my bank card.
After I received my proof email, I recognized that I acquired decreased from company class to economy; it was after broker explained within the telephone that I had been still running a business course. I approached Priceline about this, but truly didn’t get any aid. Their customer support explained that there's nothing they are able to do about this. After I visited sign in in the airport, I discover that I don’t have solution whatsoever anymore. I named Priceline again (about 15th call-in two times!) they said, that it had been their problem and they'll contact my mobile phone in next fifteen minutes. I waited for 30 and named them again, experienced same period again, and lastly get keep in touch with someone that may talk Language and may make a move. She was really half-way useful, but couldn’t repair the problem immediately. No I just had 50 units period left for starting but still didn’t possess a solution! She guaranteed to contact me back and really named back 20 minutes later. I eventually got solution and hardly made my trip.
28 days following this occurrence I had been examining my bank record and recognized, that Priceline.com had billed my bank card for third-time for $530.11. This really is more than 20 times after journey, and that I never approved it. I named Priceline again, and customer support division explained (after awaiting 25 units) that it had been their error, plus they might return my card in subsequent 10 business days (that will be BS on my estimation anyways).
I waited for just two months with no reimbursement. I called again and today tale transformed, Priceline would examine what really occurred. They advised me this can consider 2 weeks, and therefore are likely to return to me. While you often will speculate, nobody named or e mailed me. I called again, and after moving me from division to a different for half an hour I really spoke to someone that may inform me they have to examine what really occurred to unique analysis
At this time I passed this to BBB additionally, and approached Priceline again. They offered me situation identification range and explained that sales department is managing it, but I can’t keep in touch with anyone for the reason that division, they'll I would like to understand. I waited day or two and named them again. This time around they explained that reimbursement was released on June 7th and compensated on September 9th. I told them that I however don’t have cash; they explained that my lender may be the issue, they've completed their component. I attempt to request purchase quantity, but didn’t get one.
After I called to my lender again simply to discover, that Priceline.com hasn't attempted to return my card, I called Priceline again. Today after fighting together within the telephone, they offered me fresh situation quantity, and couldn’t actually provide mean answer, why they lied concerning the reimbursement. They explained that there's nothing I will do about this, but wait another guess… 14 days
I’m completed with them today, I suppose I simply need to delay BBB to complete their point.
Really poor and unfortunate skimming and scam, I can’t think Priceline.com may be running a business.
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