I approached Bank of America by telephone nowadays to discover why they'd billed me (4) 35.00 facility charges. I display that my consideration was nevertheless had 8.00 inside it once they started getting me these costs. Given I've been with Lender of America for more than 7 year plus they haven't completed this kind of point before. I approached the 18004321000 and talked with Ishamela who had been excellent but proceeded to inform me that three of the facility costs they charged were to get a pending deal of 28.00 that didn't clear until 8/3/09. They prepared the costs on 7/31/09. Bear in mind, I obtain my immediate deposit 8/1/09 from the State of Texas - actually BOA receives my direct deposit on 7/30 however they maintain it until 8/1/09. She mentioned they are doing that for pending purchases today. If this really is plan for boa, why are their customers not informed of these details. Just how can they alter plan about OUR resources and OUR consideration without telling THEIR "appreciated" client of the modifications? I informed her that they're taking cash from their clients once they do this. How have you been likely to cost a charge for a deal that's impending and it has not yet been removed thru the financial institution? She mentioned there is nothing she might do about this. I subsequently went online and spoke to a web-based repetition. I don't recall his name-but the boss mentioned his name was Mike. Then he explained this is their exercise and they'll not do something about this. After I requested to get a corporate quantity he mentioned they don’t possess a quantity simply an address. That is absurd. I'm being punished for pending purchases. They got an overall total of 140.00 from my consideration and 135.00 of this was to get a deal that hadn't actually removed the financial institution. I've never been handled like this before. They didn’t actually attempt to fulfill a "appreciated" client because they mentioned once they pull-up my info on both telephone and also the web. They simply mentioned the things they weren't likely to do and managed to move on from that time. All this required place 8/6/09. I attempted to get hold of them 8/1/09 and the line was so busy I couldn’t get thru. I work 8-5 using the condition. It's hard to locate time for you to do what must be achieved. I'm annoyed that banks are asking using the government for resources and tearing off the folks who trust them to look after their cash. I'll be delivering these details to every feasible customer and company to try and understand this fixed. It's apparent that Lender of America doesn’t treatment. I hope that you all do. Thanks.
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