I too was a victim of this company. $33.98. I found the E-Form that the editor suggested; however, this is only used for a loss larger than $50. I am sure that this company knows this and has set their amount under that so a filing will be useless.
Bank of America is also useless, they know them by name and refuse to get involved. Their fraud division told me that I gave them my account and they could do absolutely nothing for me and refused to talk about it any further.
I have seen on some other sites that when you do ask for cancellation, which I have done, that you get another charge of 15.00.
The information in the disclosure states:
"CANCELLATION POLICY
By clicking submit on YOUR online application form, YOU have completed the
application process, including YOUR representation that YOU have read and understood the
above TERMS and CONDITIONS, as well as this CANCELLATION POLICY. Once YOUR
electronic application has been submitted, WE cannot stop the fully automated transaction or
cancel the application process. YOUR benefits begin upon submission and YOU will be billed
for one month of coverage. Thereafter, YOU will be billed on a recurring monthly cycle until YOU
cancel YOUR participation in the PROGRAM. Each time YOUR bank account is billed, YOUR
coverage is renewed and YOU are entitled to benefits for one additional month. YOU MAY
ELECT TO CANCEL YOUR BENEFITS AT ANY TIME, but cancellation will only apply to future
billing cycles. Once YOUR account is billed, coverage for the next renewal month is guaranteed
and there are no partial months of coverage. Unless specifically authorized by OUR customer
service department based upon circumstances that WE, in our sole discretion, justify early
termination, WE do not prorate payments or reduce benefit periods.
YOU may notify US that YOU would like to cancel at any time. To cancel follow the
cancellation instructions on OUR Website. Upon completion of the cancellation process, WE will
cancel YOUR participation in the PROGRAM, effective on YOUR next renewal date, and YOUR
bank account will not be charged for any FUTURE billing cycles. There is never a cancellation
fee.
Fraud Resolution and Refunds
WE cooperate completely with all law enforcement agencies in the detection and
prosecution of fraud, including the fraudulent purchase and/or use of OUR identity theft
protection and recovery services. If YOU believe that the purchase of any product or service
associated with this Website, including YOUR participation in the PROGRAM, was fraudulently
charged to YOUR bank account, upon proof of the fraud, YOU may elect to either (1) terminate
YOUR participation in the PROGRAM and receive a REFUND of $31.98, plus the amount of any
overdraft or bank charge incurred in the fraudulent transaction, OR (2) affirm the transaction and
treat the fraud as an IDENTITY THEFT EVENT under the terms of the PROGRAM and process a
claim for benefits under the PIIC Policy. To be eligible for this election of remedies, YOU must
notify us of the fraud not later than ten (10) business days after YOU receive a statement or
notice from YOUR bank indicating that YOUR bank account has been debited by US in the
amount of $31.98."
First of all the amount is not the same I was debited $33.98. It continues to state:
"7. VERIFICATION
For security purposes in-order to verify your identity, WE will verify your bank account information.
Getting verified means YOU have provided a confirmed bank account number and routing
number for payment of YOUR subscription. WE will make one Micro Credit (a small deposit of
$0.02 using OUR own money) to YOUR bank account. This will allow us to verify YOUR account and
routing number. Approximately 24 hours after YOUR account is verified, we will process a Micro
Debit (a small debit of $0.02) to confirm our billing processes and recover the Micro Credit. We will
use Micro Transactions to verify YOUR bank account when (1) YOU become a customer and accept
these Terms and Condition, and (2) just prior to each monthly re-bill transaction and (3) if we have
not been able to collect your fee due to a NSF return code. Check YOUR bank account. These
Micro Transactions will appear on your billing statement as IDCUSTSERV.com. When you see a
Micro Credit and a Micro Debit of $0.02 each, YOU are verified."
This also was never done.
Hope it all works out; I will probably have to close my account.
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