1. Chemung Canal took over our bank account at the former Bank of Canton
2. They gave us an automatic overdraft account something we did not ask for nor sign anything for.
3. Previously our card was rejected if we did not have the cash available.
4. Because now the card was newly not rejected and we did not know about the automatic overdraft protection in one day we were subsequently charged $30 for 4 overdraft transactions. $120 worth.
5. The next day a local gas merchant mistakenly charged our personal card
which led to another 10 overdraft transactions another $300.
6. The local bank agreed to take off the $300 worth of overdraft charges, but not $120.
7. They also agreed to take off the automatic overdraft protection.
8. A few weeks later we made one transaction at a local pub. The pub illegally charged us twice. This was processed as paid by our bank and we were again charged an overdraft fee of $30.
9. Chemung Canal will not refund the $30 Fee, they are stating that because the vendor's card machine read that we had money to cover the amount in the account from the same amount (in other words because the card machine does not do math on the balance) they are not responsible and we still owe the bank their fee. They state that it is the responsibility of the vendor.
10. When I called Jackie at Chemung Canal she stated that it should be the account holders responsibility to know what is in their account. Yes Jackie I agree but in my case it should be the banking industry's responsibility to consumers to not make an easy profit on the fact that credit card machines don't do math. People are your customers, Jackie.
The banking industry FEE profits have to go. These banks claim that $30 covers their time to do the extra work that has to go into covering an overdraft, wait I thought a computer was doing all your work!
Close your Chemung Canal accounts before they get you too!
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